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Refunds and Shipping Policy

Healing the Eye and Wellness Center and Nutritional Research

Digital Download Products

In general, we have a very liberal refund policy. If your request for a refund falls within the allocated guarantee/review period, you only have to ask.

The correct way to get a refund is ask us, by email or telephone. If you try to take a chargeback with your credit card company, you will likely lose. We have lost only 2- 3 such disputes over a period of years.

It is unfair to request your refund that way because it causes a lot of extra work for us and threatens our reputation as honest traders.

In general, we resist blatantly dishonest refund requests. We are decent, hard working people and resent attempts to pull a fast one at our expense.

Physical Items

You cannot ask for a full refund on items that are showing signs of use or damage. The goods must be in re-marketable condition when you return them to us.

The exception is where you received the goods in damaged, unusable condition. Even in this instance, you must still return the goods. We want to see the damage and will promptly refund you, including return shipping, as soon as we agree with your request.

Your must return physical goods for a refund within 30 days of your purchase.

Overseas Orders

We are not responsible for and have no control over custom inspection, tariffs and import taxes. This is your responsibility and it beyond our control. Any return items we will reimburse the cost of the product but we are not responsible for shipping charges on returned items

Restocking Fee

Returned items, other than goods received in a damaged or unusable condition, are subject to a 10% restocking fee, this will be deducted from your refund.

We also do not refund the original shipping and handling that you paid on the order. The exception, as before, is when the goods were received by you in damaged or unusable condition.

Lost or Damaged In Shipping

Items do occasionally go astray during shipment. Please contact us if the delay in receiving shipped items seems excessive. If we are satisfied that you did not receive the goods, we will replace the item, or refund you, at our discretion.

Where shipped goods are insured, we expect you to cooperate in making an insurance claim. This may require you to provide a written report and sometimes photographic evidence of damage during shipment.

Please be helpful in this, even though it is clearly inconvenient.

Payment Policy

Accepted Methods of Payment

Credit Cards (Visa, Master Card, American Express, Discover)
Electronic Check
Check in the mail.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

We try to ship within 48 hours Monday – Friday 8am – 5pm. Exceptions may be public holidays.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.